Terms and conditions of booking
Pre-treatment assessment process
Before any treatment can be carried out a full, face-to-face assessment is required. This forms part of the initial consultation session and is non-negotiable.
As a self-employed therapist, cancellation terms have been set to protect my business, as late cancellations can be very hard to fill, which is why I always respectfully ask for 48 hours’ cancellation notice. Where this is not possible, the following charges would be applied.
Cancellations
- 50% charge if less than 48hrs notice
- 100% if less than 24hrs
No-shows
Any no-shows, whatever the reason, will be charged at the full fee. If 3 or more cancellations or no-shows have occurred and appointments are still wanted, a non-refundable deposit will be required upon booking.
Late arrivals
If you arrive late* for your appointment, I will do my best to provide the full appointment time, however, this may not always be possible depending on other bookings. If you know you will be late please ring ahead and I will do what I can for you.
* The full treatment price is payable even on late arrival.
If I am running late, you will always still receive the full booked duration. If you are unable to stay later than booked, your price will be adjusted and any missed treatment time will be added to your next session free of charge.